At Gamedaygarment - NFL , our products are made to order and/or prepared specifically for each customer. Because of this, we have specific guidelines regarding cancellations, returns, exchanges, refunds, and replacement requests

Please review the following policy carefully before placing your order

Many of our products are made to order and produced specifically after an order is placed

For this reason, we generally do not accept returns or refunds due to:

● Change of mind
● Incorrect size selected by the customer
● Personal preference regarding color, design, or style
● Ordering the wrong product
● Incorrect information provided by the customer
● No longer wanting the product after production has started

Customers are responsible for reviewing the product description, sizing information, customization details, and order information before completing checkout.

Orders may be changed or canceled within 24 hours of purchase, provided that production or fulfillment has not yet started.

Once an order has entered production, printing, customization, packaging, or fulfillment, it may no longer be possible to cancel or modify the order.

If an order has already been dispatched, cancellation may no longer be possible.

For approved customer-requested exchanges or replacements, a Replacement & Exchange Fee equal to 35% of the original item price will apply

This 35% fee is a combined fee that covers:

● Re-processing and handling of the replacement order
● The shipping carrier's cost to individually reship the replacement item to the customer
● Administrative and fulfillment costs associated with processing the replacement

No additional reshipment or processing fee will be charged to the customer.

The customer is responsible for the cost of returning the original item to us, unless the replacement is required due to an error on our part or a confirmed defective item.

Please do not send any product back without contacting us first.

Customers must contact our customer service team and receive return instructions before sending an item.

Returns sent without prior authorization may not be accepted or processed.

When a return is approved, we will provide the appropriate return instructions and, where applicable, the return address.

Customers are responsible for keeping proof of shipment when returning an item.

We want you to receive your order in proper condition.

If you receive an item that is:

● Damaged during delivery
● Defective due to a manufacturing issue
● Incorrectly produced
● Different from the product you ordered

please contact us within 48 hours of delivery.

To help us investigate the issue, please provide:

● Your order number
● Clear photos of the item
● A photo of the shipping packaging
● A photo of the shipping label
● A description of the problem
● Video evidence where necessary to demonstrate a defect

Our team will review the information and determine the appropriate resolution

If the issue is confirmed to be the result of a manufacturing defect or our fulfillment error, we may provide a replacement at no additional replacement or reshipment fee, or another appropriate remedy.

A replacement or refund may not be provided where the issue resulted from:

● Incorrect size selected by the customer
● Incorrect customization details provided by the customer
● Incorrect shipping information provided by the customer
● Failure to collect a package
● Failure to respond to carrier delivery attempts
● Damage caused after delivery
● Normal wear and tear
● Improper washing, handling, or use
● Changes made to the product by the customer

Where a replacement is available in these circumstances, the applicable 35% Replacement & Reshipment Fee may apply.

Unless otherwise required by applicable law, we generally do not accept returns or exchanges for items that:

● Have been worn, washed, altered, or damaged by the customer
● Show signs of use
● Are missing original packaging where applicable
● Were customized according to customer-provided specifications
● Were ordered in the wrong size by the customer
● Were returned without prior authorization

Minor variations in color, printing, texture, or appearance may occur due to manufacturing processes, screen settings, lighting, or product batches and may not constitute a defect.

Because many of our products are made to order, refunds are generally not available for customer preference, incorrect size selection, change of mind, or other customer-related reasons once production has started.

Where a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Customers should allow additional time for the refund to appear in their account after we have processed it.

Shipping and delivery times are estimates and may be affected by circumstances outside our control, including:

● Carrier delays
● Customs processing
● Incorrect or incomplete addresses
● Failed delivery attempts
● Recipient unavailable
● Local carrier issues
● Weather or other transportation disruptions

A shipping delay does not automatically qualify an order for a refund.

If a package cannot be delivered because the customer provided an incorrect or incomplete address or failed to respond to delivery attempts, additional shipping or reshipment costs may apply.

If a customer refuses delivery or fails to collect a package from the carrier, the package may be returned to the sender or fulfillment facility.

If the customer requests that the order be shipped again, the customer may be responsible for the applicable Replacement & Reshipment Fee and any additional shipping costs.

A refund is not automatically issued simply because a package was refused or left unclaimed.

International orders may be subject to customs duties, taxes, import fees, or local clearance requirements.

These charges are generally the responsibility of the customer unless otherwise stated at checkout.

Delays caused by customs or local authorities are outside our direct control.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Customers located in jurisdictions with mandatory statutory cancellation, withdrawal, return, refund, or consumer-protection rights may have additional rights under applicable law.

Where such rights apply, they will take precedence over any conflicting provision of this policy.

Before opening a payment dispute or chargeback, we encourage customers to contact our customer service team so that we can review the issue and attempt to provide an appropriate resolution.

We retain order information, fulfillment records, tracking information, customer communications, and other relevant documentation where necessary to respond to payment disputes.

If you have any questions regarding an order, return, exchange, replacement, or refund, please contact us at:

Email: support@gamedaygarment.co

Please include your order number in your message so that we can assist you as quickly as possible.